FAQ

While there is no limit in terms of apps you can purchase from Google Play, your phone does have a certain memory capacity that cannot be exceeded. This will vary by handset model.

i-wireless airtime cards are available nationwide in $25 and $50 denominations. Select retail locations also offer $10 cards.

To access Google Play, touch the Home option on your phone, then Google Play. You will then need to accept the terms of use. You will need to set up a Gmail account to access Google Play. You can do this on your phone or online at www.gmail.com. You may then begin browsing Google Play.

If you are on the ALL-IN rate plan, you just need to add an airtime card or make a payment using a debit/credit card to reinstate your plan. If you are on any other i-wireless rate plan, you will default to the Basic 20 plan until you add airtime and select a new monthly rate plan.

If you are on the ALL-IN rate plan, you are not able to exceed your allotted bucket of minutes. If you are on any other i-wireless rate plan, you will incur an overage fee of $0.20 per minute and outbound text message until your account reaches a balance of zero.

i-wireless offers a 14 day guarantee on our handsets. Any equipment returned to a Kroger-family store needs to be in original packaging, complete with any accessories, in good condition and with 10 mintues or less of used airtime. Any handset past the 14 day purchase mark may not be eligible for a return. i-wireles airtime cards are nonrefundable.

Wi-Fi is a term used for certain types of wireless networks. Wi-Fi communication requires access to an existing and accessible Wireless Access Point (WAP).

You can use Wi-Fi on your Smartphone. In fact, using a Wi-Fi network will allow you to access the Internet without cutting into your data allowance.

To connect to a Wi-Fi network, follow these steps:

  • 1. Touch Home on your phone
  • 2. Select Menu > Settings > Wireless >Networks > Wi-Fi Settings
  • 3. Follow the onscreen prompts to connect or refer to your user guide

Qualified purchases for FREE MINUTES rewards do not include payments for taxes, office services, alcohol, tobacco, fuel, tickets, Western Union, Green Dot cards, MoneyPak, Kroger Gift Cards or any purchases prohibited by law.

Call Customer Care immediately at 1-866-594-3644 to report the phone lost or stolen. An agent will suspend the phone so it cannot be used.

FREE MINUTES expiry varies according to your rate plan. Please consult the Terms and Conditions for more details.

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